JOIN OUR TEAM
At Eliza Margot London, we believe in timeless style, beautiful quality, and warm, personal service — from London-inspired storytelling to an online experience that feels truly boutique. We’re growing across the UK, and we’d love to meet talented, friendly, and motivated people who care about customers as much as we do.
Below you’ll find our current opportunities:
CUSTOMER EXPERIENCE SPECIALIST (FULL-TIME) — UK / REMOTE
Email: info@Elizamargotlondon.com ↗
We’re looking for a customer-first Customer Experience Specialist to deliver fast, kind, and solution-focused support across email. You’ll help customers with sizing, orders, shipping, exchanges/returns, and product questions — while protecting the premium feel of the brand.
- Respond to customer emails with warmth, clarity, and professionalism.
- Assist with order updates, shipping timelines, and delivery questions across the UK.
- Support exchanges/returns following policy and ensure fair, consistent resolutions.
- Provide sizing and product guidance to reduce returns and boost confidence.
- Escalate complex issues such as courier claims, damaged items, and payment disputes.
- Identify common issues and suggest improvements to templates, FAQs, and workflows.
- 1+ year in customer support, preferably in e-commerce or fashion.
- Excellent written English and strong attention to detail.
- Calm, empathetic communication — even with difficult customers.
- Comfortable using Shopify, email platforms, and spreadsheets, or willing to learn quickly.
- Reliable internet and availability during UK business hours.
- Authorised to work in the UK or eligible for contractor work, depending on location.
- £15–£22 per hour DOE + performance bonus.
- Generous staff discount.
- Paid time off (PTO) + paid holidays, role dependent.
- Remote-friendly team and growth opportunities.
- Training, templates, and clear workflows.
Email your CV to info@Elizamargotlondon.com with the subject line: Customer Experience Specialist — UK.
CREATIVE DESIGNER (E-COMMERCE) — UK / REMOTE
Email: info@Elizamargotlondon.com ↗
We’re hiring a Creative Designer to shape our digital look across web, email, and paid ads. You’ll create conversion-focused assets that feel premium, feminine, and timeless — aligned with the Eliza Margot London aesthetic.
- Design homepage banners, collection visuals, product highlights, and landing page assets.
- Create paid ad creatives, email graphics, and social content templates.
- Maintain and evolve brand guidelines, including typography, layout, colour, and tone.
- Collaborate with marketing to test offers, hooks, and creative variations.
- Deliver clean, organised files for fast implementation and Shopify-ready exports.
- 2–5+ years of design experience, preferably in e-commerce.
- Proficiency in Figma + Adobe Creative Cloud, or equivalent tools.
- Strong typography, layout, and high-end brand sensibility.
- Portfolio with web and performance creative examples.
- Comfortable designing for multiple formats such as 1:1, 4:5, and 9:16.
- Authorised to work in the UK or eligible for contractor work, depending on location.
- £32,000–£45,000 per year DOE, or hourly/contract option available.
- Generous staff discount.
- PTO + paid holidays, role dependent.
- Creative ownership and opportunity to grow with the brand.
- Remote-first workflow with clear expectations and fast feedback.
Email your CV and portfolio to info@Elizamargotlondon.com with the subject line: Creative Designer — E-commerce.
FULFILMENT & OPERATIONS COORDINATOR (PART-TIME) — UK / REMOTE
Email: info@Elizamargotlondon.com ↗
We’re seeking a detail-oriented Operations Coordinator to keep orders moving smoothly — from daily order checks and tracking, to supplier follow-ups and resolving delivery exceptions. This role is perfect for someone organised, proactive, and calm under pressure.
- Monitor daily orders, tracking updates, and delivery exceptions.
- Coordinate with vendors/suppliers and escalate delays when needed.
- Maintain internal tracking sheets and keep records accurate.
- Support customer service with timely updates and evidence for claims.
- Help optimise SOPs for shipping, processing, and returns.
- Strong organisation and reliable follow-through.
- Comfortable with spreadsheets and repetitive detail work.
- Experience in e-commerce operations or logistics is a plus, but not required.
- Available 10–20 hours per week, flexible.
- £13–£18 per hour DOE.
- Flexible schedule and remote work.
- Opportunity to grow into a full-time operations role.
Email your CV to info@Elizamargotlondon.com with the subject line: Operations Coordinator — UK.